Help Center

Most problems on fachat.cam come down to a browser setting or a weak connection, and you can sort them out in under a minute. Find the heading that matches what you are seeing.

Last revised October 13, 2026

1. When the camera or the mic refuses to switch on

Next to the web address sits a small site-settings icon. Open it, switch Camera and Microphone to Allow for fachat.cam, and refresh.
Shut any other app or tab that could be holding the camera, a video meeting for example.
On an iPhone, open Settings, then Safari, and look at the Camera and Microphone entries. On an Android phone, look at the permissions granted to the browser app.
Try another current browser if the prompt never appears.

2. The picture is frozen, dark or choppy

A weak signal is the usual cause, so get nearer to your Wi-Fi box or leave mobile data for a Wi-Fi network.
Face a light source; a dim room makes the camera lower its frame rate.
If only the other person's picture is poor, the fault is likely on their side. Start a new match.

3. I cannot hear the other person

Check the device volume and that it is not in silent mode.
Disconnect Bluetooth headphones you are not wearing.
Reload the page; the browser occasionally loses the audio output after a call.

4. Matching is slow

Wait time depends on how many people are looking for a match when you are. At quiet hours it can take longer. Rather not wait? Pick a person from Who's online and ring them.

5. Free matches and Reward Center claims

Free matches for new visitors are added automatically. More can be claimed several times a day in the Reward Center, and you will spot it at the top of the match screen. The amounts are ours to set and can change, so go by what the screen shows. Once the free matches are used, further matches run on coins.

6. Coins and payments

Coins normally appear right after payment. If they have not, reload once and check your balance again.
For a payment that was taken without coins arriving, email support with the date, amount and payment method.
Coins are used on fachat.cam only, for matches, direct video calls and gifts.

7. Guest sessions and sign-in

You start as a guest, and the guest session is stored in your browser. Clearing browser data or changing device ends it. To keep follows and coins, sign in before that happens. If you have lost access to a signed-in account, write to us using the email address linked to it.

8. Blocking and reporting

Both are in the menu on a person's profile. Block stops contact, and you can lift it later from your Blocked List in settings. Report brings up a form that asks for a reason and a few words on what took place. See the community guidelines for what is reportable.

9. Deleting your account

Email [email protected] from the address on your account, or give the display name on your profile if you are a guest, and request removal. Our privacy policy sets out what is removed and what must stay.

10. Still stuck?

Email us and mention the device, the browser and whatever message is showing. There is a checklist on the contact page.