Fachat Contact
Contact
There is one address, [email protected]. Tell us what happened using the pointers below, so the first reply can deal with the problem instead of asking for more detail.
What is the Fachat support email?
[email protected]. Include your device, browser and what you saw, or the date and amount for payment issues.
The address
It is [email protected], and it is the only one. Technical trouble, payment questions, reports, data requests and business enquiries all go to that one inbox, which spares you from having to work out which department to write to.
You will not find a form on this page. We do not ask for passwords, card numbers or verification codes by email, and nobody from Fachat will request them in a call either. If someone does, it is not us.
Write it once
Whatever we would otherwise have to write back and ask for. A message that already carries those facts saves a round trip, so find your situation below and copy the list.
| Your situation | Please include |
|---|---|
| The camera or microphone is not working | The make of your phone or computer, the browser and its version, the exact message on screen |
| A payment failed or coins did not arrive | Date, amount and payment method, plus the confirmation email from the payment provider if you received one |
| You want to report a user | Approximate time of the call, what happened, and their display name if you saw it |
| You cannot get back into your account | How you signed in, and roughly when you last used the account |
| You want your data exported or deleted | The email on your account, or the display name on your profile if you are a guest |
| Something else | A sentence or two on what you expected and what happened instead |
Screenshots help with technical problems. Please do not send screenshots that show another person's face unless you are reporting them.
Before you write
Quite often, yes. A blocked camera is usually a browser permission, and the help center shows how to reset it. Questions about what costs coins are answered on the Fachat free page. If you are unsure whether something that happened on a call is reportable, is Fachat safe lists what the rules cover.
Setting expectations
It helps to know this before you write, because it decides whether an email is the right tool at all.
A payment that was taken without coins arriving. A report that needs more explanation than the form allows. A request to see, correct or erase your data. A signed-in account you can no longer get into.
A guest session that was wiped when browser data was cleared; it lived in that browser and nowhere else, which is why how Fachat works suggests signing in if you have something to keep. Coins already spent on calls or gifts that went ahead as normal. And a block you placed yourself, which you can lift from your own Blocked List without us.
Blocking, reporting and unfollowing are all done from the other person's profile, and the safety tips show where each control is. Adding Fachat to your home screen is covered on the Fachat app page.
Your data
To the same address. Requests to see, correct or erase your personal data go there with "Privacy request" in the subject line. The privacy policy describes what we hold. Notices from rights holders and authorities can be sent there too, with enough detail to identify the content or account concerned.
Read next
FAQ
Email [email protected]. It is the only official contact channel for this site.
Neither exists. Email is the one support route, and it has the advantage that your question and our answer sit together in writing.
It varies with the volume of mail. A message that already includes the details listed on this page avoids a second round of questions.
No. A guest session is stored in your browser, so clearing the browser data removes it. Signing in beforehand is what keeps follows and coins safe.
Send a deletion request from the email attached to your account. If you only ever used a guest session, give the display name on your profile.
Never. Treat any message asking for a password, a code or card details as a scam, whatever name it uses.
Nothing wrong? Then go and talk to someone
Support will still be here. A new conversation is one tap away.